DesertHaus Home Watch Services is accredited by the National Home Watch Association (NHWA) and is registered, insured and bonded. The NHWA performs background checks on all members and requires that each member participate in continued education and training. Every member is vetted for consumer complaints and is bound to operate under a Code of Ethics as prescribed by the NHWA. This protects ours clients and assures them that we are vested in providing a legitimate and honest service.
DesertHaus Home Watch Services is professional in everything we do. Even before clients communicate directly with us, we want them to recognize that we take our job seriously. We are honest, ethical, reliable and keep our commitments. We realize that our appearance, attitude and demeanor say a lot about who we are and how we will perform our duties. With each and every interaction we will be organized, punctual and prepared. We are responsible and accountable any time we might fail to meet the "professional" standard. Our ultimate goal is to earn our clients' complete confidence and trust.
DesertHaus Home Watch Services is accountable to each and every person/organization that we interact with. Accountability begins with the owners who manage every aspect of the business from taking initial contact calls to performing inspections. They are solely responsible for ensuring services are performed at the highest level and communicated back to the client with regularity. As part of their commitment to accountability, DesertHaus Home Watch is registered, insured and bonded. In addition, they have invested in client management and reporting software with geo-location and time/date stamp features to assure that properties are visited and inspected as promised.
DesertHaus Home Watch Services is knowledgeable and leverages 25+ years of formal education and professional experience to serve their clients. This knowledge is a culmination of experience in law enforcement, property inspection, healthcare management, client relations and sales/product development. We are committed not only to leveraging what we know now, but what we continue to learn on a daily basis. Knowledge is power and we want the power to serve our clients in the best way possible!
DesertHaus Home Watch Services is local with an office located in Peoria, Arizona. We are full time residents and focus on serving clients that reside within Peoria or surrounding cities/towns. We do this so we can maintain familiarity with all areas we service and have a complete understanding of our clients' environment. This allows us to be more effective as home watch professionals and helps the local community become familiar with us. We do not want distance to become a barrier and negatively affect the quality of our service.
DesertHaus Home Watch Services is private and confidential in all facets of our business, especially when it comes to client information. We understand that as an integral part of our function, we are entrusted with private and sensitive personal information. We NEVER provide any confidential information about our clients to outside sources. Any information related to current/past clients, whether it be physical or digital, is kept fully inventoried and secured.
DesertHaus Home Watch Services is insistent on clear and honest communication. Our primary responsibility is to act as an advocate for our clients and protect their home and property; this is impossible to do without communication. We have made a sizeable investment in tools that allow us to communicate with clients efficiently, effectively and on a regular basis via phone, email and customized reports. It is imperative that clients have complete access and visibility to their home while away; this is accomplished through effective communication.
As part of our commitment to professionalism and constant communication, we have chosen HomeWatchIT as our client management and reporting software partner. This solution is cloud based and extremely secure. We track all inspection activity and generate customized reports for each client. All reports include a GPS location stamp along with time/date stamps to verify that an inspection was completed.
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